I think the purchase process is smooth. However, it seems that the customer service is a bit confused.

Excellent service thank you

Recipient was impressed

Delivery timeframe, very impress with same day delivery option and for HK price, the delivery cost is very competitive which is a strong pulling factor for me to use Flower Chimp

The flowers I ordered (Rhea) were exactly as pictured on the website so I am very pleased with that. Delivery was on time, within the delivery time window. I live in Canada and ordered for delivery in Hong-Kong. I would use FlowerChimp again in future and recommend to others.