Help Center

You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam / junk folder if you do not see the email in your inbox.

Ordering is easy:

1. Find a flower bouquet that you like, click on the image, and the product page will load. 
2. While on the product page, you may read the product description.
3. Just add the flower bouquet to your cart by clicking the "Add To Cart" button and a pop up will appear featuring add-on like chocolates, teddy bear, and balloons that you can include with your purchase.
4. Once in the cart, you may write your personalized card message, select a preferred delivery date and time slot.
5. Proceed to checkout by clicking on the "Go To Delivery Address" button. Provide us with your email address, the recipients address and how we can reach out if there are problems with the delivery.
6. Next, confirm your shipping information and proceed with payment method - Credit / Debit / American Express Cards

We accept credit, debit, and charge cards via Stripe (payment gateway) and since payment is instantly processed, we are able to directly to fulfill your order.

Unfortunately we cannot accept orders through phone at the moment but we are exploring the possibility to do just that in the near future. In the meantime, kindly place your order via our website.

Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you if you would like to see type of bouquet or flower being offered in our website. Simply suggest it and we will strive to add it to our collection as soon as possible.

Please be informed that not all the products come in a vase and we do not have options to change hand bouquets into a vase arrangement at the moment. Only products pictured to be in a vase comes with it.

Do note that some products are side arrangements and some are round. If you are unsure, feel free to contact us to find out.

If you wish to make any changes your order, please do so by contacting us at info.hk@flowerchimp.com or via phone. We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 12:00 PM one (1) day before the intended delivery day. For same-day orders, we will try our best to make the changes but we cannot really promise on that.

We're sorry to hear that you'd like to cancel your order, but we totally understand that plans can change! Here’s what you need to know:

1. For advance orders: Cancellations can be made by 12 PM, one (1) day before the intended delivery date. You’ll receive a full refund in the form of store credit—a discount voucher equal to the total amount of your order, valid for 12 months from the date of issue.

2. For same-day and on-demand orders: These are processed right away, so cancellations aren’t always possible. But don’t worry, we’ll do our best to check with the team:

• If your order has already been processed, we’re sorry, but we won’t be able to proceed with the cancellation.
• If it hasn’t been processed yet, we can put the order on hold and reschedule it for a later date, or we can issue store credit valid for 12 months—whichever option works best for you!

Our team are hard at it packing gifts to make people’s day all around Hong Kong. We can't really guarantee this however you can always give it a try and let our Customer Service team know and we will see what we can do!

Express Delivery is a new service available in the main city areas of Hong Kong. For a flat rate of HKD 149.00, we guarantee delivery within 120 minutes from the time you place your order. This service is available from Monday to Friday, 10am to 4pm. Please be informed that certain cities, such as - Discovery Bay, Lantau island included Airport, Disneyland, Tung Chung, Tuen Mun are currently not available for Express Delivery. To check if your area is covered, simply enter your city on the checkout page.

To explore the range of products eligible for Express Delivery, kindly click on this link

And here's the best part: if we fail to deliver your order within the promised 120 minutes, we'll refund the delivery charge as a token of our commitment to you. However, please note that delays caused by circumstances beyond our control, like adverse weather conditions, are exceptions. While we strive to be prompt, sometimes Mother Nature has other plans!

Yes, all orders placed before 5:00 PM, we guarantee same day delivery.

We currently offer three (3) delivery slots and they are:

a) 9:00 AM - 1:00 PM - Order to be placed 5:00 PM the previous day

b) 1:00 PM - 6:00 PM - Order can be placed on the same day in the morning before 1:00 PM

c) 6:00 PM - 9:00 PM - Order can be placed on the same day in the afternoon before 5:00 PM

Note: We are unable to provide specific time slots for orders, sorry! Orders are not delivered on a first ordered, first delivered basis. Our drivers take a number of gifts with them at a time and their routes are optimized based on clustered postcodes and completing their runs as fast as possible. Do bear in mind that their route can be affected by weather, traffic and difficult deliveries.

The delivery fees for orders might be vary based on the delivery address. The amount of delivery charges will be reflected automatically when you insert the delivery address at the checkout page on our website. Feel free to contact our Customer Service team if you have any questions!

We deliver the orders according to the timeslot that you've chosen.

Please note that we are unable to provide or promise an exact time of delivery but be rest assured that our delivery routes will be planned with efficiency in mind.

Our flowers are delivered by drivers that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them. 

Once our flower courier successfully delivers the item, you will receive a delivery confirmation email to confirm that your flower has been delivered.

Feel free to contact our Customer Service team if you have any questions!

As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings and companies, our rider will not be allowed to enter the premises but to call for the recipient to collect the flowers themselves.

While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.

Note: We are unable to provide specific time slots for orders, sorry!

No, unfortunately not. We deliver 100% of our orders and do not operate a storefront business. However, we will consider and review these requests on a case-by-case basis. Kindly call us at +852 5705 5434 (Mon-Sun, 9am-6pm) to clarify before placing your order. 

Great news! We deliver to these areas within Hong Kong:

1. Hong Kong Island
2. Kowloon
3. New Territories (Includes Sai Kung, Tseung Kwan O, Po Lam, Hang Hau & Clear Water Bay)
4. Ma Wan & Disneyland

Feel free to check with our Customer Service Team by sending us an email anytime to  info.hk@flowerchimp.com or contact us at +852 5705 5434 (Mon-Sun, 9am-6pm) 

Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.

It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!

In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.

It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.

Unfortunately, we are unable to deliver to PO boxes. We have our highest success rate when delivering to residential and business addresses. If your delivery is to an apartment / condominium we recommend you check first if someone will be home to accept the delivery.

In the event if the delivery details provided is incorrect (example: wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver on the next available time slot but a re-delivery fee will be incurred. To ensure the flower's condition and freshness, customer is require to update us the next course of action within 24 hours.

We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Carnations, Orchids and others in stock. 

Browse our flowers by occasions or even by collections to make sure you pick the right design for your loved one.

Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.

– Remove all lower leaves from flowers so they aren’t in the water

– Trim the stems regularly

– Change the water every other day

– Avoid direct sunlight and choose a draft-free area

– Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms

Feel free to refer to our 保養指引 section for more information.

Flower Chimp flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.

To know more about caring for your flowers, kindly have a look at our 保養指引.

The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. We are also committed to send only the fresh flowers to our customer, therefore the specific varieties of flowers may differ based on availability. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.

All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements leave Flower Chimp looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!

In the event if you have any doubts or questions, please feel free to contact our Customer Service team.

Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase. They may appear slightly brown or lighter in colour, this is completely normal! 

These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose. If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.

It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support via email at info.hk@flowerchimp.com or call us at +852 5705 5434 (Mon-Sun, 9:00 AM - 6:00 PM) and our friendly Customer Service Team will help solve it.

To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days. 

We are always happy to answer the questions you might have about our service. You may also send us an email anytime to info.hk@flowerchimp.com - we answer within an hour during business hours (Mon-Sun, 9:00 AM - 6:00 PM) or give us a call at +852 5705 5434 (Mon-Sun, 9am-6pm). Inquiries after business hours will be attended to by the next working day.

How to redeem Flower Chimp coupons:

To take advantage of a Flower Chimp discount code, you have to fill in the code on the payment page (after you filled in all the required delivery information)

1. Choose your flower bouquet..
2. Hit Continue button. Fill out all of the required information - recipient's address, card message.
3. When you reach the PAYMENT page where you choose your preferred payment method - enter the Discount Code in discount code field to the right of the page. 
4. Click on "Apply" and the discount will be applied to your order and subsequently deduct the discount amount from your total.

Web view:  The discount field will be shown on the right side of the page.





Mobile view: Click on "Show order summary" to expand the discount code field page.