Actual flowers send was not fresh and almost fade . I feel bad for sending the flowers to my mother in law in Hong Kong for Chinese New Year celebration 2023 .
The customer service responded quickly to my emails and my phone call. My friend was also very happy when she received the flowers. The only thing was that the colour of the wrapping was slightly darker than in the picture, but it still looks beautiful! Will buy again.
It’s not as big or full as the photo which was expected but I didn’t realize how small it was going to be for the price. Not worth it
Flowers comes with different arrangement compare with what’s in the picture, unprofessional handling of delicate flowers , end product looks unacceptable and refused to do replacement or refund . Can’t make things right but they are willing to offer 15% for next purchase, good luck .
Easy to order, delivery on time, flowers are as lovely as shown with reasonable price.
Love it ♡♡♡
I ordered this gift basket for my mother's birthday. I am overseas in America at the moment and was trying to find something that would deliver in HK. FlowerChimp is now my go-to. The flowers were beautiful, the cake was absolutely delicious, the whole basket was well designed and the staff and delivery guys were very professional. We had no issues with dropoff and they delivered on time! Thank you guys for helping make my mothers birthday special.
quick response on amendment request and on time delivery, flowers are fresh and long lasting.
One stalk of flower is missed, different design vs photo, rejected to offer replacement
The process of ordering on-line was a breeze, very convenient and efficient. Bouquet was received in good order the next morning. Thanks for the excellent service and great product.
Amanda was very helpful and explained to me clearly the reason why I could not complete the payment. Nice.Other than CS, I would range 2) product quality, 3) product pricing.Improvements (for this 'Best of Luck'): my friend commented it would be more ideal to use Anthurium (red one) for opening. My friend is very traditional though she is in her 40'. For me, overall arrangements were pretty.
I’ve made a mistake and only realised it on day of delivery, Joey has picked up my call and efficiently rectify it for me. Very much appreciated. The product itself is gorgeous too. Highly recommended!
At first, when I placed my order it didn’t go through it says connection lost. Then, i tried again same thing happened. The following day, i have to email customer service and asked if the website is legit. I was so scared that it’s a scam. Called my mastercard provider if there’s a charge in my CC. So, finally when I heard from the customer service that their website is legit and ask me to try again. There, it went through and I made someone happy because of their good service. Delivered on time as I expected. Thank you! you guys rock! keep up the good service!
simple ordering and reliable delivery. A little faster delivery still in the morning (till lunch) of the next day when ordered the night before would be great.