One stalk of flower is missed, different design vs photo, rejected to offer replacement
The process of ordering on-line was a breeze, very convenient and efficient. Bouquet was received in good order the next morning. Thanks for the excellent service and great product.
Amanda was very helpful and explained to me clearly the reason why I could not complete the payment. Nice.Other than CS, I would range 2) product quality, 3) product pricing.Improvements (for this 'Best of Luck'): my friend commented it would be more ideal to use Anthurium (red one) for opening. My friend is very traditional though she is in her 40'. For me, overall arrangements were pretty.
I’ve made a mistake and only realised it on day of delivery, Joey has picked up my call and efficiently rectify it for me. Very much appreciated. The product itself is gorgeous too. Highly recommended!
At first, when I placed my order it didn’t go through it says connection lost. Then, i tried again same thing happened. The following day, i have to email customer service and asked if the website is legit. I was so scared that it’s a scam. Called my mastercard provider if there’s a charge in my CC. So, finally when I heard from the customer service that their website is legit and ask me to try again. There, it went through and I made someone happy because of their good service. Delivered on time as I expected. Thank you! you guys rock! keep up the good service!
simple ordering and reliable delivery. A little faster delivery still in the morning (till lunch) of the next day when ordered the night before would be great.
I order a lot of flowers. I’d order more here if there was an incentive program. Is there one?Also I will be in HK in a week. Do you have a physical location?Andrew Glinskas
It was quick and simple to order, but when delivered you should provide a bag to carry the flowers in ... and take more care that the water does not spill out of the vase.
Love the variety and quality of products. Nice if there are more add-on options available
I have had multiple order placements & it has always been a good experience.Thank you
Bouquet was smaller than what appeared on website. Need to be true to advertisement.
Appreciate Joey’s help to get proper notes on card. If the actual flowers have same amount of decorating greenies will be a lot better.
I was a bit sceptical before placing my first order as the overall prices are significantly lower than others.However my order was delivered as scheduled this morning & my Mum was absolutely thrilled with her birthday bouquet ,it was definitely better than expected & the customer service promptly answered my query patiently.
I had to change the delivery date twice but customer service was efficient, helpful and friendly. Delivery arrived in great condition on the requested date. Thanks!
Very timely service. The bouquet looks exactly like those on the website. My mom was very happy with the flowers