We requested to be delivered on 9 to 1 pm on mothers day and we finally got it on around 3:45pm…
I was told I would receive an email confirming my order but I didn't. An email came two days later to say that the flowers were being delivered. I did call and spoke to a woman and she confirmed the order but I still didn't get the email receipt. The flowers were of good quality though.
Prompt customer service, responded quickly and made close follow-ups - which are all good! I just wish the rose is fresh, some petals are brown :(
Good choice of products, enquiries by email were treated quickly .Payment process should be improved as I am not confident about security. I am usually asked to confirm payment by entering a code sent on my mobile which was not the case this time. Furthermore, it looks like there was some tentatibe of phishing when I was on your website. Due to these security concerns I am not sure I will use your services in future.
Great flowers, on time and late change to words on card successfully executed. Thank you.
The website usability made it incredibly easy for me to order flowers (which were absolutely beautiful!) to be delivered to my mother overseas! I will definitely be using this company again!
Fast and efficient.Product is almost exactly the same as shown on the website. You can improve on the quality of the flowers as a few of them are not fresh enough.
The website easy to use, for someone ordering from UK to deliver in HK. The flowers ordered were in similar basket but were different shades of pink. Recipient was very happy so no big deal. She thought they were lovely! Happy customer!
I had trouble with the website when I was going through the checkout process. There were fields not display on it and ade checking out difficult.
Amanda was fantastic. As we were sending the flowers from outside of HK, she pro-actively reached out to confirm the venue and time of delivery and was able to advise a better timing. Thank you!
Brilliant. Website was easy to use. Customer service was helpful. Ordered at night in UK, delivered before 6pm HK time next day. Flowers are fresh and exactly as selected. Recipient very happy. Would use these guys again for sure.
The quality is nice. Reliable service. Speedy delivery and arrive on time. Very happy with the service. Thank you so much!