The representative that contacted me decided to add chocolates and balloons to my delivery to apologize for the delay. Very welcome.
Flowers are fresh and they are blooming. I really appreciate that they deliver it in the morning as requested.
I've been looking for a service like this in HK for some time - really efficient, great flowers, smooth delivery and a happy customer. Much better than rushing to pick up some ropey flowers for twice the price at the local shop near me.
The tracking of delivery isn't accurate, as I received an email saying it had been delivered, but it hadn't been out for delivery yet so it was confusing, one delivery i didn't receive any live updates either and when i did...I received the live updates quite late. Other than that, the delivery driver was very nice and kept me up to date quite regularly.
Flowers delivered within 6 hours upon order confirmation!