Purple roses got bruises and seemed like not fresh. Customer service replied that guard petals were doing their job to protect the inner petals and offered me some tips such as trimming them. That’s not practical when you expected a delivery right on the recipient’s hands.
Also thought the purple roses as the main flowers but their real colour was not as vibrant as the product photo. And at the end the pink flowers took more proportion in terms of number and size.
Some small white flowers( I guess they were supposed to be as big as the pink. But they were not) got bruises/dried out too. I am not sure if it’s the responsibility of the delivery staff as the bouquet looked squeezed when he carried the bouquet in a bag (you can imagine how two handles of a bag are held in one hand and the bouquet is squeezed)

It would be great if can show us know the size of the banquets on your website

Customer service team rep Ricky was very quick and responsive, providing me the help I needed almost immediately.

Offer fast customer service reply